About Us

Mission

At Innovative Claims Solutions, our mission is to reduce our client’s overall cost of workers’ compensation liability by providing quality claims management integrated with value-oriented medical management programs. Our goal is to integrate excellent customer service that takes care of legitimately injured workers while involving the employer in the process throughout the life of the claim. We utilize our vast experience and knowledge of workers’ compensation to focus and execute our primary responsibility, which is managing our client’s program and providing service to their employees, while assembling the ‘best in class’ team of medical management partners.

During the past twelve years, ICS has demonstrated its ability to provide a superior claim product as well as solve client workers’ compensation problems through the development of unique and creative customized programs targeted specifically to public entities. We strive to provide our clients with an integrated claims management program that keeps pace with the increasingly complex nature of California worker’s compensation claims administration.

ICS is one of the few remaining stand-alone third-party claims administrators who do not sell ancillary services. We focus on the one thing we do best – managing our clients’ claims. We team with our clients to select the best in class for every vendor and provider involved with claims management. We think that claims handling is the most important piece and should not be the loss leader to support other services. We feel it is in our client’s best interest to retain the best in each field – the best in claims handling, bill review, utilization review, investigation, litigation defense and all other medical management facets. We want to ensure that these cost-saving tools are utilized only when necessary and want to avoid the enticement to use these services to bolster our bottom line. With our record of proven results, why not pick the best in claims management and let us help assemble the best in class for all other services?

ICS also stays abreast of all legislative and adjudicated issues that may affect our clients’ programs and we provide that information to our clients. We take pride in providing customized training and education programs, annual and semi-annual program reviews utilizing loss analysis graphs and management reports and an overall review and support for your entire workers’ compensation program.